Safe Cloud guarantees a service uptime of 99.9% excluding scheduled maintenance. In the event of unplanned downtime exceeding 0.1% in any calendar month, customers will be eligible for service credits as per our SLA policy.
Our support team is available 24/7 via email and phone. Response times are as follows:
We employ industry-leading security protocols to protect your data and ensure privacy. Our security measures include:
Safe Cloud performs daily backups of customer data to multiple geographically dispersed data centers. Backups are encrypted and stored securely to prevent data loss.
We continually optimize our infrastructure to deliver high performance and reliability. Key performance metrics include:
Safe Cloud complies with all relevant data protection regulations and standards, including:
Our compliance efforts include regular audits and updates to policies and procedures to ensure ongoing adherence to these regulations.
We reserve the right to update this SLA to reflect changes in our services. Customers will be notified of any modifications via email or through our website.
In the event of persistent service failures or breach of SLA terms, customers may request termination of service without penalty. Safe Cloud will provide pro-rated refunds for any prepaid services.
Our VPN server hosting is designed to provide secure and reliable connections, implementing robust encryption protocols, dedicated resources, and efficient server management to ensure a trustworthy virtual private network experience.
We prioritize the security of VPN connections by employing advanced encryption algorithms, multi-factor authentication, and regular security audits to protect sensitive data and ensure a secure communication environment.
Our hosting services are highly scalable, allowing your VPN infrastructure to scale effortlessly. We provide scalable resources, ensuring your VPN server hosting can accommodate increased user connections and evolving security requirements.
Yes, our VPN server hosting supports integration with various third-party VPN tools and protocols, offering flexibility and compatibility with different virtual private network solutions to meet your specific requirements.
We provide automated daily backups and reliable data recovery options for your VPN server data, ensuring data integrity and offering a safety net in case of unforeseen events or data loss.